User Terms and Conditions

These Terms and Conditions set out the rules that apply to your use of Bingo Extra. They explain the relationship between you and us, outline your responsibilities when using the platform and describe how we manage accounts, deposits, withdrawals, promotions and disputes. By registering and using our services you accept these terms and any policies we publish and update from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login information. You must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we have reasonable grounds to suspect fraud, money laundering, bonus abuse or breach of these terms. We reserve the right to void bets or withhold funds pending investigation.

Eligibility requirements

To open and use an account you must be at least 18 years old and resident in a country where our services are permitted. Only one account is allowed per person, household and payment method unless we agree otherwise. We will carry out identity and age verification checks and may request documentation such as proof of identity, address and payment method before processing withdrawals or where required by law.

Acceptable platform use

Our services are for lawful, personal use only. You must not attempt to manipulate games, exploit software, collude with other players, or create multiple accounts to obtain an unfair advantage. Use of automated scripts, bots or unauthorised third-party software is prohibited. We may restrict access, reclaim bonuses or close accounts where unacceptable use is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be provided with each offer. In general, bonuses are non-transferable, limited to one per person and subject to wagering requirements, maximum cashout limits and game weighting. We may exclude certain payment methods from qualifying for offers. Abuse of promotions may result in bonus removal and the forfeiture of associated winnings.

Deposits and withdrawals

We accept a range of payment methods suitable for UK players. Deposits are usually credited instantly, while withdrawals are subject to verification and our withdrawal processing times. You must withdraw to a payment method in your name where possible. We may apply minimum or maximum limits and hold funds while checks are completed.

Verification and checks

Before a first withdrawal and from time to time thereafter we will perform KYC checks. We may ask for identity, address and source of funds documentation. Until verification is complete we may limit account activity and delay withdrawals. We endeavour to process verified withdrawal requests promptly but will take reasonable time to complete any checks required by regulation or internal policy.

Limits and cancellations

You can set personal deposit, loss and wagering limits on your account. We may also impose temporary or permanent limits where required for safety, regulatory or fraud prevention reasons. Withdrawal requests may be cancelled or adjusted if we reasonably suspect a breach of terms.

Dispute resolution

If you have a complaint you should contact customer support so we can investigate. We aim to resolve disputes promptly and fairly. If you remain dissatisfied you may be entitled to escalate the complaint to an appropriate independent adjudicator or regulator where applicable. We will provide details of this process on request.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will publish amended terms on the site and, where required, notify you by email or within your account. Continued use of the service after changes are published constitutes acceptance of the revised terms. You should check this page regularly for updates.