Privacy Policy

This Privacy Policy explains how Bingo Extra collects, uses and protects personal information when you register an account, play games or otherwise use our services in the United Kingdom. We take your privacy seriously and set out below the types of data we process, the purposes for processing, your rights and how to get in touch about your information.

Types of data we collect

We collect a range of information necessary to provide our services, to comply with legal obligations and to keep accounts secure. The main categories are set out below.

Personal data

Personal data includes name, date of birth, contact details (email address and telephone number), postal address, and identity documents provided for verification. We also record account credentials and any information you supply when contacting customer support.

Technical data

Technical data covers IP address, device and browser information, operating system, browser settings, device identifiers, and log data that help us run and secure the site. We may also collect location data to confirm eligibility for our services.

Transactional and activity data

We retain records of deposits, withdrawals, game play, bets, wins and losses, bonuses credited and redeemed, and other transaction histories. We also collect activity data such as pages visited, search queries and interaction with promotions to improve the service.

How we use your information

Your information is used to operate and improve our services, to process payments, to verify identity and age, to prevent fraud and money laundering, and to comply with our legal and regulatory obligations. We also use data for customer support, account administration, dispute resolution and to send important service messages.

Data protection practices

We use reasonable technical and organisational measures to protect personal data, including encryption for data in transit, secure servers and access controls. Access to personal data is limited to authorised staff and third parties who need the information to provide services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, facilitate login, measure site performance and display relevant content. You can manage cookie settings through your browser or via any on-site cookie controls. Third-party analytics and advertising partners may also set cookies as described in our cookie notice.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention agencies, regulators and other service providers who perform functions on our behalf. We will only share what is necessary and require third parties to protect your data in line with applicable law.

User rights - access, correction and deletion

You have rights to access the personal data we hold about you, request correction of inaccurate information and request deletion where permitted by law. You can also object to certain processing and ask for restrictions in specific circumstances. Requests should be sent in writing via the account support channels and we will respond within the timescales required by applicable law.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified through the website or by email where required. The most recent version is always available on our site.