Responsible Gambling Policy

At Bingo Extra we take safer gambling seriously. We want everyone to enjoy themselves while keeping play under control, so we provide practical tools and clear guidance to protect players. If you ever feel your gambling is becoming a problem, we encourage you to act early and use the options we offer to limit activity and seek support.

Our player protection principles

We put player safety first by making responsible gambling easy to use and understand. We aim to prevent harm by offering measurable controls, prompt account reviews when necessary, and clear signposting to independent support organisations. Our approach is practical, non‑judgemental and focused on helping you stay in control.

Activity-control tools

You can manage how you play from your account at any time. Our tools are straightforward to set up and adjust, and they include deposit limits, loss limits, session reminders and time-outs. These are available 24/7 and can be changed via the account settings or by contacting our support team.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately once confirmed and we will respect the strictest overlapping limit if you set multiple periods. You can lower limits at any time; increases may be subject to a waiting period.

Loss limits

If you prefer to control losses directly, you can set a loss limit that caps net losses over a chosen period. This helps manage financial exposure and works alongside deposit limits to keep play sustainable.

Time limits and session reminders

Use session reminders to receive prompts after a set playing time. You can also apply short time-outs for a cooling-off break or longer account freezes if you need more extended separation from gambling. These features are designed to support controlled play and reflection.

Self-exclusion

If you need a longer break, self-exclusion will block your access for a minimum agreed period. During self-exclusion your account will be closed and you will not be able to reopen it until the period ends. We will also provide information on national self-exclusion schemes where appropriate.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, playing for longer than intended, borrowing money to gamble, neglecting responsibilities, or hiding gambling activity. If you notice these behaviours in yourself or someone you care about, consider using our tools or seeking outside help.

Practical tips to stay in control

Set affordable limits before you start, treat gambling as entertainment rather than income, take regular breaks, check your spending history, and only gamble with money you can afford to lose. Share concerns with a friend or family member if you find it hard to stick to limits.

Professional help and support organisations

If you need specialist support, organisations such as GamCare and GambleAware offer confidential advice and treatment options for people affected by gambling harms. For immediate help, speak to our support team via Live Chat in your account and we will guide you towards appropriate services.